COVID 19 Business Update
In light of the COVID-19 outbreak, NICCE are taking the necessary steps to ensure that the welfare of our customers and employees comes first and foremost, therefore we've made several changes to the way we operate. Here is everything you need to know...
Changes to our delivery
We are still offering our standard, next day and Saturday delivery options but please be mindful that delivery providers like Royal Mail are experiencing staff limitations and larger amounts of deliveries themselves.
*Please be aware - we are experiencing delays in some countries due to Covid 19. More information will be available checkout.
- Standard: +4 days
- Express: + 1 day
- Standard: 48h to 72h
- Express: No delay
Germany & Netherlands
- Standard: No delay
- Express: No delay
- Standard: + 2 days
- Express: + 2/4 days
Changes to our returns
Our return/ exchange process remains the same but we're extending our returns policy to within 45 days of receipt for those who are unable to reach a postal service.
To guarantee our employees safety at work, social-distancing, stricter hygiene measures and a changing rota have been implemented in our warehouse. Therefore, please allow for delays in the delivery and processing of your returns to our warehouse. Your refund may also experience minor delays with shorter bank opening hours.
Your NICCE refund may take up to two weeks to show depending on your bank but it is usually a lot sooner.
Changes to our customer care
As we've now closed our offices and allowed staff to work for home, we will no longer be able to take your calls but you can still reach NICCE customer care via our social media channels or through our email: [email protected]
We aim to get back to you as soon as we can.
Our customer service opening hours are 9am - 5pm, Monday to Friday.
Changes to our operations
In line with the latest government guidelines, all of our head office staff are now working from home until further notice. To express our sincere gratitude to the incredible emergency service and NHS staff, we're offering Health Service Discounts & Blue Light Cardholders 15% off all full-price and sale items at Nicce. Just send our customer care a picture of your ID.
Like everyone else, we cannot wait to be fully up and running again but in the meantime...
Stay fresh, stay safe & #BeNice